4 Nights @ The Hilton Riverside Hotel Only*

****UPDATED 08/01/2020****

RESERVATIONS: All reservation deposits are refundable within 48 hours. After 48 hours, deposits and payments are non-refundable as a result of contractual obligations with our various vendors.

REGISTRATION: A registration/processing fee is associated with all bookings; your initial deposit is your registration/processing fee. If you paid your package off without any late fees, the registration/processing fee gets applied to your package. If the event has been postponed/canceled, a refund is provided minus the registration/processing fee and late fees (if applicable).

Identification: Guests are required to make reservations in the full name that is listed on his/her government document they will use for travel.

Reservation Changes: You can make up to 2 changes to your group (for free). After the 2nd change to an existing reservation, whatever the cause, you will incur a $25-$50 charge plus any additional vendor fees. If changes are made 30 days prior to the trip, guests will be responsible for change fees, if applicable. This includes name changes and removal of any services such as optional tours and transfers. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. There are no refunds for unused services for a package.

Cancellation: Once reservations have been made, cancellations will only be accepted in writing. Email your cancellation request to info@trippintravelinc.com with your booking ID number, full name, and date of travel. If you do not receive an acknowledgment within 48 hours, please call (321) 236-0407 to ensure your information was received. You may resell your package to another person; however, you CANNOT TRANSFER MONEY to someone else within that group or any other group. It is your responsibility to resell your package and provide this notification in writing with the replacement name. Payments must continue to be made monthly to keep the reservation secured. If cancellation occurs where one or more travelers alters the room occupancy requirements, the remaining travelers will be required to pay a revised occupancy rate. We regret that we cannot make exceptions to this policy for personal emergencies or for any reason, including weather, acts of God, pandemic, terrorism, government shutdown, civil unrest, or government action (deployment).

PAYMENTS: Our merchant account allows our clients to make payments using all major credit and debit cards. The monthly payment is due between the 1st and the 15th of the month. All payments are due on or before payment due date as specified per event unless specifically stated. If payment is more than 10 days late, we have the right to cancel the reservation and all monies paid to date will be forfeited.

METHOD OF PAYMENTS: Payments can be made online on our website. Paying online with your credit card is the most convenient method of payment. “Pay with a Credit or Debit Card, this payment option is made available through a secured merchant processing gateway, and your credit card is not stored on our website. After browsing our site for packages you wish to purchase, you can place your order online. This information is completely confidential, and will not be revealed due to the secured gateway method. You will be issued a receipt with an invoice number. Each guest is able to view their individual payment record online and check their balances owed. Payments made through our secure gateway, are assessed a service fee and travelers are responsible for such fees. This fee is automatically calculated in your payment. Service fee charges do not decrease your trip balance.

LATE FEE: Any payment made after the due date will have an additional $25 LATE FEE. If your payment is less than the monthly minimum payment, a late fee will also apply. Late fees are non-refundable.

FINAL PAYMENTS: All final payments are due on the date specified on the event package. Any payments received after the deadline date will incur a $25-$50 late fee and will need to be paid no later than 10 days after the payment deadline date or you are at risk of your room being forfeited.

To grant an extension on your final payment, you cannot be behind on your monthly payments. NO EXCEPTIONS.

Late Fees will apply for payments not made by the Final Due Date of your Booked Event!

PAYMENTS & CANCELLATION

Deposit: A deposit is due at the time of reservation. All deposits are non-refundable and non-transferrable. All reservations (except where specified) will require a deposit and will be clearly noted with the amount due and monthly payment plan.

Full Payment: All reservations can be paid in full at time of booking as long as the package still has available space.

Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added to your booking one day after your final payment date. Late fees vary. Please see each individual tour description for late fee cost.

Reinstatement of Reservations: If your travel reservations have been cancelled, and you notify us within 30 days that you want to reinstate your reservations, a service reinstatement fee of $25 plus any additional past due balance will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services. All reinstatement payments will be accepted only by phone with a customer service representative.

Last Minute Reservations: All reservations must be made no later than 30 days prior to departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, the final payment is due within 24 hours and all applicable cancellation penalties will apply.

Form of Payment: Major credit cards or debit cards only. Credit card charges will be accepted by phone or online to fulfill the non-refundable deposit required. There is a $50 fee for all dishonored transactions.

REFUNDS: All payments to Trippin Travel Enterprise are non-refundable and non-transferable after 48 hours. This is because Trippin Travel Enterprise has contractual agreements with hotels, other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments on your vacation. If you purchased Travel Insurance through any carrier, you will need to go through the process of your selected carrier.

• Trippin Travel Enterprise will only issue a full refund with a written email that is received within 48 hours after the first deposit is made. After 48 hours, all deposits and payments are non-refundable as a result of contractual obligations with our various vendors.
• If the event has been postponed/cancelled, a refund is provided minus the registration/processing fee and late fees (if applicable), regardless of insurance carrier or not.

PRICES: All prices listed are per person based upon shared room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; tour package prices and availability may change accordingly. In case of human or computer error, Trippin Travel Enterprise reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Trippin Travel Enterprise receives a written cancellation within five days of the price increase notification.

TRAVEL PROTECTION: Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. Therefore, we highly recommend Travel Protection that helps provide coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical Expenses and more. You are required to purchase travel insurance yourself for domestic and international tours.

TRAVEL INSURANCE: Travel Insurance is available for purchase through a 3rd party. Some restrictions may apply to travel insurance for covered reasons, so it is your responsibility to contact the travel insurance company and determine the right plan for your needs. If interested in travel insurance, please feel free to contact a travel insurance provider for a no-obligation quote.

EVENT POSTPONEMENT / CANCELLATION TERMS:

Festival, Vacation And Event Date Changed or Cancellation:

Option 1. The entire package is moved to the new dates provided or for the following year.

Option 2. Travel voucher offered for the package amount paid to date. The voucher can be used towards any package that we, Trippin’ Travel Enterprise, may have or offer a year from the date canceled and the voucher is processed.

Option 3. Refund provided for package amount paid to date minus the registration/processing fee and late fees (if applicable).

TRAVEL VOUCHERS: Trippin’ Travel Enterprise travel voucher amounts are valid for one year from the date processed. The voucher amount can be used toward another Trippin Travel trip in a different calendar year. (Example: If a customer has a voucher that expires April 2021, they can use their voucher for a September 2021 trip. The September 2021 trip must be booked and voucher amount used before it expires in April 2021). Please speak with a Trippin Travel representative for more details.

WHY IS MY PAYMENT NON-REFUNDABLE? We, Trippin’ Travel, are providing you with a service as a result of our contractual obligations with our various vendors such as hotels, promoters, excursion companies, etc. The vendors require upfront commitments that we have to adhere to. By partnering with these vendors, Trippin’ Travel has the ability of creating our customers a payment process which allows them to take advantage of the affordability aspect of a payment plan. In efforts of maintaining a healthy partnership with our vendors to provide our customers with a dream-explore-discover experience, all sales are final and non-refundable after 48 hours after registration.

HOTEL ACCOMMODATIONS: All rooms requested are standard 1 King, 1-2 Queen, 1-2 Double or 2 Twin-bed rooms. Please understand although we will make a bed type request on your behalf, bed types are subject to availability. Room selection in all cases is strictly at the discretion of the hotel's management on a run-of-house basis. Triple and quad occupancy rooms consist of two beds for hotel cruises. Some hotel rooms are smaller than a standard room size. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5-star hotels, use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air-conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on Trippin Travel Enterprise agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 3:00 p.m. and check-out time are prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.

PHOTOGRAPHIC RELEASE: Trippin Travel Enterprise may take photographs or video of its trips and trip participants grant Trippin Travel Enterprise permission to do so and for it to use for promotional or commercial use without payment of any compensation to participants.

 LIMITED TERMS AND CONDITIONS: DISCLAIMER:

Trippin’ Travel Enterprise and any sponsoring institution is acting only as an intermediary and agent for suppliers in selling services, or in accepting reservations or bookings for services which are not directly supplied by Trippin’ Travel Enterprise such as hotel accommodations, ground transportation, meals, tours, event tickets, and cruises. Trippin’ Travel Enterprise, and any sponsoring institution, therefore, shall not be responsible for the breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay or injury to you or your travel companions or group members. Trippin’ Travel Enterprise shall not be responsible for any injuries, damages or losses caused to any traveler in connection with terrorist activities, war, insurrection, social or labor unrest, mechanical or construction difficulties, diseases, epidemic, pandemic, local laws, climatic conditions, abnormal conditions or developments or any other action, omissions or conditions outside the coverage against them. Your retention of tickets, vouchers or booking after issuance shall constitute consent to the above and an agreement on your part to convey the contents here to your travel companions or group members.

The Client/Customers, by engaging with Trippin’ Travel Enterprise and making a deposit and/ or full payment for the package arrangement specified acknowledges the position of Trippin’ Travel Enterprise as stipulated by the foregoing and agrees to hold Trippin’ Travel Enterprise blameless in making the arrangements on his/her behalf provided same shall be made through generally acceptable suppliers at the time of engagement, and further agrees that restitution of damages, if any are claimed, shall be sought directly from the suppliers. The Client also agrees to the terms and conditions of the tour and services as set forth by the suppliers. Rates are subject to change without notice. Hotel, tours and event tickets are subject to availability. Payment of deposit or full payment shall constitute the consent of all provisions stated herein.

All Client/Customers, who register their email and/or purchase Travel Packages or other services from Trippin’ Travel Enterprise through dedicated sites, by phone or fax will be considered customers of Trippin’ Travel Enterprise. We reserve the right to change times, locations and venues of any event listed. We reserve the right to exchange any option listed without notice. However, any changes in options will be equal to the listed option. We have the right to refuse service to anyone and Trippin’ Travel Enterprise will exercise that right.

CUSTOMERS ASSUME FULL RESPONSIBILITY for all damage, loss or injury to themselves and any such minor child and also ASSUME THE RISKS of all personal injury, death, accident or illness to themselves and any such minor child. Under no circumstances, including but not limited to the negligence of others, shall Trippin Travel be liable for any injury or damage to such participants or minor children. Traveler assumes complete and full responsibility for checking and verifying any and all passport, visa, vaccinations or other entry requirements of each destination, as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel.

Governing Law: These terms and conditions shall be governed by and defined following the laws of the State of Florida.  By registering for Trippin Travel and their services you irrevocably consent that the courts of Orange County Florida shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms. 

Links to Third Party Sites: This website may contain links to other sites we don't own or control. We put them here for your information and use, but just because they appear on this site does not mean that we endorse their product or their presentation - in other words, we do not take any responsibility for what they do or do not do, sell or do not sell, say or do not say.

We are not affiliated with Essence Music Festival or Essence Communications, Jazz In The Gardens, NBA All-Stars. We are a Licensed and Bonded Seller of Travel who offers group travel packages to selected destinations.

Fla. Seller of Travel #: ST39563