Terms & Conditions
****UPDATED 08/01/2020****
RESERVATIONS: All
reservation deposits are refundable within 48 hours. After 48 hours,
deposits and payments are non-refundable as a result of contractual
obligations with our various vendors.
REGISTRATION: A
registration/processing fee is associated with all bookings; your initial
deposit is your registration/processing fee. If you paid your package off
without any late fees, the registration/processing fee gets applied to your
package. If the event has been postponed/canceled, a refund is provided minus
the registration/processing fee and late fees (if applicable).
Identification: Guests
are required to make reservations in the full name that is listed on his/her
government document they will use for travel.
Reservation Changes: You can
make up to 2 changes to your group (for free). After the 2nd change to an
existing reservation, whatever the cause, you will incur a $25-$50 charge plus
any additional vendor fees. If changes are made 30 days prior to the trip,
guests will be responsible for change fees, if applicable. This includes name
changes and removal of any services such as optional tours and transfers.
Replacing a traveling passenger with another traveling passenger constitutes a
cancellation, subject to cancellation penalties, and is not covered by this
Reservation Changes policy. There are no refunds for unused services for a
package.
Cancellation: Once
reservations have been made, cancellations will only be accepted in writing.
Email your cancellation request to info@trippintravelinc.com with
your booking ID number, full name, and date of travel. If you do not receive an
acknowledgment within 48 hours, please call (321) 236-0407 to ensure your
information was received. You may resell your package to another person;
however, you CANNOT TRANSFER MONEY to someone else within that group or
any other group. It is your responsibility to resell your package and provide
this notification in writing with the replacement name. Payments must continue
to be made monthly to keep the reservation secured. If cancellation occurs
where one or more travelers alters the room occupancy requirements, the
remaining travelers will be required to pay a revised occupancy rate. We regret
that we cannot make exceptions to this policy for personal emergencies or for
any reason, including weather, acts of God, pandemic, terrorism, government
shutdown, civil unrest, or government action (deployment).
PAYMENTS: Our
merchant account allows our clients to make payments using all major credit and
debit cards. The monthly payment is due between the 1st and the 15th of
the month. All payments are due on or before payment due date as specified per
event unless specifically stated. If payment is more than 10 days late, we have
the right to cancel the reservation and all monies paid to date will be
forfeited.
METHOD OF PAYMENTS: Payments
can be made online on our website. Paying online with your credit card is the
most convenient method of payment. “Pay with a Credit or Debit Card, this
payment option is made available through a secured merchant processing gateway,
and your credit card is not stored on our website. After browsing our site for
packages you wish to purchase, you can place your order online. This
information is completely confidential, and will not be revealed due to the
secured gateway method. You will be issued a receipt with an invoice number.
Each guest is able to view their individual payment record online and check their
balances owed. Payments made through our secure gateway, are assessed a service
fee and travelers are responsible for such fees. This fee is automatically
calculated in your payment. Service fee charges do not decrease your trip
balance.
LATE FEE: Any
payment made after the due date will have an additional $25 LATE FEE. If
your payment is less than the monthly minimum payment, a late fee will also
apply. Late fees are non-refundable.
FINAL PAYMENTS: All
final payments are due on the date specified on the event package. Any payments
received after the deadline date will incur a $25-$50 late fee and will
need to be paid no later than 10 days after the payment deadline date or you
are at risk of your room being forfeited.
To grant an extension on your final payment, you
cannot be behind on your monthly payments. NO EXCEPTIONS.
Late Fees will apply for payments not made by the
Final Due Date of your Booked Event!
PAYMENTS & CANCELLATION
Deposit: A
deposit is due at the time of reservation. All deposits are non-refundable and
non-transferrable. All reservations (except where specified) will require a
deposit and will be clearly noted with the amount due and monthly payment plan.
Full Payment: All
reservations can be paid in full at time of booking as long as the package
still has available space.
Late Payment: If there
is any outstanding balance by the Final Payment Due date listed on your
invoice, a late fee will automatically be added to your booking one day after
your final payment date. Late fees vary. Please see each individual tour
description for late fee cost.
Reinstatement of Reservations: If your
travel reservations have been cancelled, and you notify us within 30 days that
you want to reinstate your reservations, a service reinstatement fee of $25
plus any additional past due balance will be added to your invoice and must be
paid in advance in order to apply for reconfirmation of services. All
reinstatement payments will be accepted only by phone with a customer service
representative.
Last Minute Reservations: All
reservations must be made no later than 30 days prior to departure. If requested
services cannot be confirmed, payment will be refunded. If services are
confirmed, the final payment is due within 24 hours and all applicable
cancellation penalties will apply.
Form of Payment: Major
credit cards or debit cards only. Credit card charges will be accepted by phone
or online to fulfill the non-refundable deposit required. There is a $50 fee
for all dishonored transactions.
REFUNDS: All
payments to Trippin Travel Enterprise are non-refundable and non-transferable
after 48 hours. This is because Trippin Travel Enterprise has contractual
agreements with hotels, other vendors that will not allow us to obtain any
refunds. This way we can keep our package prices competitive and allow you to
make monthly payments on your vacation. If you purchased Travel Insurance
through any carrier, you will need to go through the process of your selected
carrier.
- Trippin Travel Enterprise will only issue a
full refund with a written email that is received within 48 hours after
the first deposit is made. After 48 hours, all deposits and payments are
non-refundable as a result of contractual obligations with our various
vendors.
- If the event has been postponed/cancelled, a
refund is provided minus the registration/processing fee and late fees (if
applicable), regardless of insurance carrier or not.
PRICES: All
prices listed are per person based upon shared room occupancy unless otherwise
clearly specified. Prices do not include items of a personal nature such as
laundry, wines, water, beverages, food (other than at all-inclusive resorts or
where clearly specified), passport and visa fees, insurance, and foreign port
taxes unless specifically indicated in the package inclusions. Prices are
correct at time of publication; tour package prices and availability may change
accordingly. In case of human or computer error, Trippin Travel Enterprise
reserves the right to re-invoice for the correct price or service. A full
refund will be made to passengers who choose not to pay an increase, provided
Trippin Travel Enterprise receives a written cancellation within five days of
the price increase notification.
TRAVEL PROTECTION: Missing
a vacation is bad enough. Losing the money you paid for your vacation is even
worse. Therefore, we highly recommend Travel Protection that helps provide
coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical
Expenses and more. You are required to purchase travel insurance yourself for
domestic and international tours.
TRAVEL INSURANCE: Travel
Insurance is available for purchase through a 3rd party. Some restrictions may
apply to travel insurance for covered reasons, so it is your responsibility to
contact the travel insurance company and determine the right plan for your
needs. If interested in travel insurance, please feel free to contact a travel
insurance provider for a no-obligation quote.
EVENT POSTPONEMENT / CANCELLATION TERMS:
Festival, Vacation And Event Date Changed or
Cancellation:
Option 1. The
entire package is moved to the new dates provided or for the following year.
Option 2. Travel
voucher offered for the package amount paid to date. The voucher can be used
towards any package that we, Trippin’ Travel Enterprise, may have or offer a
year from the date canceled and the voucher is processed.
Option 3. Refund
provided for package amount paid to date minus the registration/processing fee
and late fees (if applicable).
TRAVEL VOUCHERS: Trippin’
Travel Enterprise travel voucher amounts are valid for one year from the date
processed. The voucher amount can be used toward another Trippin Travel trip in
a different calendar year. (Example: If a customer has a voucher that expires
April 2021, they can use their voucher for a September 2021 trip. The September
2021 trip must be booked and voucher amount used before it expires in April
2021). Please speak with a Trippin Travel representative for more details.
WHY IS MY PAYMENT NON-REFUNDABLE? We,
Trippin’ Travel, are providing you with a service as a result of our contractual
obligations with our various vendors such as hotels, promoters, excursion
companies, etc. The vendors require upfront commitments that we have to adhere
to. By partnering with these vendors, Trippin’ Travel has the ability of
creating our customers a payment process which allows them to take advantage of
the affordability aspect of a payment plan. In efforts of maintaining a healthy
partnership with our vendors to provide our customers with a
dream-explore-discover experience, all sales are final and non-refundable
after 48 hours after registration.
HOTEL ACCOMMODATIONS: All
rooms requested are standard 1 King, 1-2 Queen, 1-2 Double or 2 Twin-bed rooms.
Please understand although we will make a bed type request on your behalf, bed
types are subject to availability. Room selection in all cases is strictly at
the discretion of the hotel's management on a run-of-house basis. Triple and
quad occupancy rooms consist of two beds for hotel cruises. Some hotel rooms
are smaller than a standard room size. The number of persons accommodated does
not dictate the room size. Although available at most 4 and 5-star hotels, use
of air-conditioning abroad differs greatly from the United States. Many
European hotels were built before central air-conditioning was introduced.
Air-conditioning is often shut down at night and from the end until the start
of the summer months. All hotel rates are based on Trippin Travel Enterprise
agreements with its suppliers and are not negotiable. Hotel check-in time is
generally not before 3:00 p.m. and check-out time are prior to noon. Please be
sure that adequate arrangements for accommodations have been taken into
consideration when a late-night flight is being used. We reserve the right to
make substitutions with hotels of equal standard. There will be no refunds for
any difference in the cost of those accommodations.
PHOTOGRAPHIC RELEASE: Trippin
Travel Enterprise may take photographs or video of its trips and trip
participants grant Trippin Travel Enterprise permission to do so and for it to
use for promotional or commercial use without payment of any compensation to
participants.
LIMITED TERMS AND CONDITIONS: DISCLAIMER:
Trippin’ Travel Enterprise and any sponsoring
institution is acting only as an intermediary and agent for suppliers in
selling services, or in accepting reservations or bookings for services which
are not directly supplied by Trippin’ Travel Enterprise such as hotel
accommodations, ground transportation, meals, tours, event tickets, and
cruises. Trippin’ Travel Enterprise, and any sponsoring institution, therefore,
shall not be responsible for the breach of contract or any intentional or
careless actions or omissions on the part of such suppliers, which result in
any loss, damage, delay or injury to you or your travel companions or group
members. Trippin’ Travel Enterprise shall not be responsible for any injuries,
damages or losses caused to any traveler in connection with terrorist
activities, war, insurrection, social or labor unrest, mechanical or
construction difficulties, diseases, epidemic, pandemic, local laws, climatic
conditions, abnormal conditions or developments or any other action, omissions
or conditions outside the coverage against them. Your retention of tickets,
vouchers or booking after issuance shall constitute consent to the above and an
agreement on your part to convey the contents here to your travel companions or
group members.
The Client/Customers, by engaging with Trippin’
Travel Enterprise and making a deposit and/ or full payment for the package
arrangement specified acknowledges the position of Trippin’ Travel Enterprise
as stipulated by the foregoing and agrees to hold Trippin’ Travel Enterprise
blameless in making the arrangements on his/her behalf provided same shall be
made through generally acceptable suppliers at the time of engagement, and
further agrees that restitution of damages, if any are claimed, shall be sought
directly from the suppliers. The Client also agrees to the terms and conditions
of the tour and services as set forth by the suppliers. Rates are subject to
change without notice. Hotel, tours and event tickets are subject to
availability. Payment of deposit or full payment shall constitute the consent
of all provisions stated herein.
All Client/Customers, who register their email
and/or purchase Travel Packages or other services from Trippin’ Travel
Enterprise through dedicated sites, by phone or fax will be considered
customers of Trippin’ Travel Enterprise. We reserve the right to change times,
locations and venues of any event listed. We reserve the right to exchange any
option listed without notice. However, any changes in options will be equal to
the listed option. We have the right to refuse service to anyone and Trippin’
Travel Enterprise will exercise that right.
CUSTOMERS ASSUME FULL RESPONSIBILITY for all
damage, loss or injury to themselves and any such minor child and also ASSUME
THE RISKS of all personal injury, death, accident or illness to themselves and
any such minor child. Under no circumstances, including but not limited to the
negligence of others, shall Trippin Travel be liable for any injury or damage
to such participants or minor children. Traveler assumes complete and full
responsibility for checking and verifying any and all passport, visa,
vaccinations or other entry requirements of each destination, as well as
re-entry into the U.S., and all safety or security conditions at such
destinations, in connection with the proposed travel.
Governing Law: These terms and conditions shall be
governed by and defined following the laws of the State of Florida. By
registering for Trippin Travel and their services you irrevocably consent that
the courts of Orange County Florida shall have exclusive jurisdiction to
resolve any dispute which may arise in connection with these terms.
Links to
Third Party Sites: This website may contain links to other sites we don't own
or control. We put them here for your information and use, but just because
they appear on this site does not mean that we endorse their product or their
presentation - in other words, we do not take any responsibility for what they
do or do not do, sell or do not sell, say or do not say.
We are not affiliated with Essence Music
Festival or Essence Communications, Jazz In The Gardens, NBA All-Stars. We are
a Licensed and Bonded Seller of Travel who offers group travel packages to
selected destinations.
Fla. Seller of Travel #: ST39563